Neighbourhood Policing

Community Matters

What is Neighbourhood Policing?
Neighbourhood Policing is provided by teams of police officers and Police Community Support Officers (PCSOs), often together with Special Constables, local authority wardens, volunteers and partners.

It aims to provide people who live or work in a neighbourhood with:
• Access - to local policing services through a named point of contact
• Influence - over policing priorities in their neighbourhood
• Interventions - joint action with partners & the public
• Answers - sustainable solutions & feedback on what is being done
There are Neighbourhood Policing teams working within every neighbourhood in the West Midlands, to contact yours call 0845 113 5000 and ask for your local police station who will be able to put you in touch.

How does neighbourhood policing differ from normal policing?

Neighbourhood policing allows the communities, the police and public sector partners to work together to resolve local issues. It also allows local communities to set the priorities for their neighbourhood policing team. The team will tell them what they have done to resolve those local issues.

Neighbourhood Policing will provide communities with named points of contact within their neighbourhoods. These officers will be led by a police sergeant, and include Constables and Police Community Support Officers (PCSO).

What is a Police Community Support Officer (PCSO)?
Police Community Support Officers (PCSOs), also called Community Support Officers (CSOs), provide a visible presence in the community. They deal with Anti-Social Behaviour, low-level crime and incidents, local problems/ priorities and quality of life issues. They support and improve service to victims and vulnerable people and conduct engagement and problem solving activity.
PCSOs help reduce crime and anti-social behaviour by dealing with minor offences and supporting front-line policing.
PCSOs patrol in uniform. Here are some of the issues they may deal with in their work:

• Working with the public to identify and address their concerns
• Contributing to the management of local neighbourhoods
• Helping to support people who are affected by crime and disorder
Who are my local neighbourhood team and how can I contact them?

Your local neighbourhood team will be based from your local police station. Every police station has their own website, which contains all the information you need to know about your local neighbourhood team including who your local team are and how you can contact them. You can access your local stations website via www.west-midlands.police.uk or alternatively call the help line on 0845 113 5000 and ask to speak to your local police station.